White Papers
The following White Papers represent GEM’s experience and knowledge base, covering topics such as Mobile Dispatch, Outage Management, and Enterprise Application Integration.
- Topic: Using Mobile Dispatch & AVL for Electric Trouble – “Truck 54 Where are You?”
- Topic: Applying Enterprise Application Integration Tools – Strategy and Tactics
- Topic: Improving Service Restoration: A Process-Oriented Approach
Topic:
Using Mobile Dispatch & AVL for Electric Trouble – “Truck 54
Where are You?”
Summary:
After ice storms struck the Pepco service territory in 1999, affecting
service to 60% of customers, an investigation was made into lessons learned.
Key opportunities were identified for improved customer restoration, including
communication of crew status, better management of crew assignments, and
the ability to track outage restoration progress.
The solution implemented included a Mobile Dispatch System (MDS) and Automated
Vehicle Locator (AVL) to manage crew resources and automate the exchange of information
between Pepco’s Control Center personnel and filed personnel when outages
occur. The burden on overloaded voice radio communication has been reduced, increasing
accuracy and efficiency, while freeing dispatchers and field crews from radio
and paper tasks.
This paper describes in detail the techniques and tools used to analyze existing
business processes, develop requirements, and support the overall business change
management activities that accompanied technical implementation of the new system.
Complete white paper (PDF, 205Kb)
Topic: Applying
Enterprise Application Integration Tools – Strategy and Tactics
Summary:
Between 2000 and 2002, Pepco will have replaced its Outage Management System, Geospatial Information System, Supply Chain Management System, and Human Resources System, commissioned a new Mobile Data System for field force management, and made major enhancements or additions to its Customer Information System and Work Management Systems. A key enabler for Pepco’s best-of-breed strategy is the use of Enterprise Application Integration tools.
Complete white paper (PDF, 196Kb)
Topic:
Improving Service Restoration: A Process-Oriented Approach
Summary:
After a major outage in 1999, BGE undertook a project to replace the computerized Electric Trouble Operating System (ETOS) which had been in use for 20 years. The old system was responsible for analyzing customer calls, inferring outage locations, and assisting with crew dispatch to restore service. The System Operations section of the electric business managers the distributions and bulk power control rooms, and outage scheduling personnel. The project replaced the existing ETOS system with a new Outage Management System (OMS). An OMS Project Team was established to managed OMS implementation for the System Operations Organization to combine people, processes, and technology changes for improved restoration performance.
This paper describes in detail the techniques and tools used to analyze existing business processes, develop requirements, and support the overall business change management activities that accompanied technical implementation of the new system.
Complete white paper (PDF, 198Kb)
